LIVE IN FLOW TERMS & CONDITIONS

Any information that forms part of our online and in person experiences, is not to replace any medical or healthcare advice from a qualified professional. We recommend seeking a professional healthcare practitioner when needed.

Where applicable we will send you any forms to advise us of any mental or physical health conditions and dietary requirements prior to the start date of the event. Please ensure you disclose all information to us if you have any health conditions and/or dietary requirements that may be affected by the activities offered on our retreats.

We ask that you be mindful at all times of your own body’s capability during the event and adjust your participation accordingly.

If you are concerned about your health, please check with your doctor prior to making your booking, to ensure that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may choose to do whilst on the retreat.

We welcome all guests and staff regardless of medical choices.

BOOKINGS

All bookings must be made via our website www.liveinflow.co

PAYMENT POLICY

Retreats & Workshops

Payment must be received by us in full, prior to the EVENT start date. If the payment has not been received by us prior to the start date, the cancellation policy will apply.

Online Experiences

Payment is charged upon purchase. If a payment is not received or payment method is declined, access to your online subscriptions/purchase will be removed.

Monthly Membership / Subscription

Payment is charged for the first month upon purchase. If a payment is not received or payment method is declined, access to your online subscriptions/purchase will be removed.

CANCELLATION POLICY

Retreats

Due to our need to commit to accommodation and other arrangements in advance, for any retreat cancellations notified 21 days or less prior to commencement: fee retained is 50% of the total price.  If you are able to find a replacement for your booking then the cancellation fee will not apply.  Live In Flow will not be responsible for finding a suitable replacement, it is the responsibility of the ticket holder.

Transfers must be advised and completed no later than 2 weeks prior to the retreat start date. We highly recommend taking out travel insurance to cover yourself for any cancellations.

*If you have purchased your ticket using the exclusively discounted pricing for returning retreat attendees only, please note that in the event you need to transfer your ticket due to cancellation (within the time frames specified above), the price difference between the full price retreat ticket and the discounted amount paid by you will need to be received by us in full prior to us accepting the ticket transfer. Please always contact us first so we can help with the facilitation of the payment amount required before arranging your transfer.

In the very unlikely event that an event is changed or cancelled by us outside of government-imposed restrictions, we will offer you the following:

1) Simply transfer your ticket to a later date in the year free of charge.

2) Request a full refund minus $150 AUD bank & service fees.

If the change or cancellation is due to force major (i.e. political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, Acts of God, adverse weather or other similar events beyond the control of Live In Flow Retreats, there will be no refunds given. Please ensure your travel insurance policy covers you for any cancellations.

Workshops

In the very unlikely event that an event is changed or cancelled by us outside of government-imposed restrictions, we will offer you the following:

1) Simply transfer your ticket to a later date in the year free of charge.

2) Request a full refund minus $10 AUD bank & service fees.

*Refund requests for change of mind will only be provided up to 14 days prior to the event date and will incur a $10 bank and service fee

If the change or cancellation is due to force major (i.e. political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, Acts of God, adverse weather or other similar events beyond the control of Live In Flow Retreats, there will be no refunds given. Please ensure your travel insurance policy covers you for any cancellations.

Online Experiences / Single Programs

Upon purchase, if you are not fully satisfied within the first 14 days, you can request a full refund by emailing contact@liveinflow.co

Monthly Membership / Subscription

Can be cancelled anytime with no lock in contracts. Your subscription access will be complete at the end of the monthly billing cycle to which you signed up.

To cancel any subscription simply email contact@liveinflow.co

COVID19 ATTENDANCE REQUIREMENTS – In Person Events only:

All of our in person events will comply with any government regulations regarding COVID19. We will notify you by email with information about what is required from you, prior to attending the event to ensure the health & safety of all participants.

TRAVEL INSURANCE

When attending our Retreats we strongly recommend you take out a comprehensive level of travel insurance for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel. We recommend that your insurance covers cancellation, personal liability and loss of personal property. Please check that your insurance covers all of the activities you are going to be participating in. Some policies exclude certain adventure activities.

We cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect to your participation in the Retreat.

TRAVEL ARRANGEMENTS:

All travel arrangements including Passports, VISAS and other required travel documentation, including travel insurance, are the responsibility of the participant. Any fines, penalties, payments or expenditure incurred as a result of such documents not meeting the requirements of travel authorities will be the participants’ responsibility. Any non-attendance at the retreat due to insufficient travel arrangements will be treated as a cancellation and our cancellation policy will apply.

PHOTOGRAPHS / VIDEO FOOTAGE

At various times throughout the retreat we may take photographs and/or video footage. We may use these images/video footage on our social media, website or other marketing material. Participants are deemed to have given consent to using these images and recordings as stated. If you have any concerns regarding this, please advise us prior to making your booking.

ACKNOWLEDGEMENT & ACCEPTANCE

By proceeding with your booking, you acknowledge and accept the following:

I have read the above Terms and Conditions and understand the information pertaining to the Event. I am aware I must be covered by my own travel insurance appropriate to the activity in order to participate in Retreats and will not hold Live In Flow responsible.

LIABILITY & WAIVER

I understand that some of the processes may be physically and mentally intensive, and I voluntarily assume the risk inherent in my participation in the sessions with Live in Flow, including the risk of injury, death, loss, cost or damage to my person or property. I release and indemnify Live in Flow from, and against, any and all such claims and liabilities, including legal fees.

I further attest that I have sufficient physical health and/or that I have consulted with a physician and I am able to undertake and engage in all the activities I have chosen to partake in with Live in Flow.

I agree to refrain from coming to the event if I have COVID-19, cold/flu-like symptoms, or have been a “close contact” until the time that it is safe to do so. While at the event, I will ensure to practice good hygiene and abide by required COVID19 precautions.

I acknowledge and understand it cannot be guaranteed that the event will be free of COVID19, even when all appropriate safety measures are taken. Therefore, I also acknowledge that under relevant work health and safety and workers compensation laws, I will not hold Live in Flow responsible if this circumstance does arise.

I give permission for Live in Flow to use photographs and/or video and audio taken of me for promotional purposes.

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